Shipping policy

# Shipping Policy

Thank you for choosing Love Rowe's Quartz. We appreciate your business and want to ensure you have a great experience shopping with us. Please read our shipping policy carefully.

## Processing Time

Each item in our store is handmade with care and attention to detail. Due to the nature of our handcrafted products:

- Please allow 1-2 weeks for your order to ship.
- This processing time allows us to create your unique item to our high-quality standards.

## Shipping Costs

We're pleased to offer the following shipping rates for our customers:

- Free shipping on all U.S. orders over $75
- Flat rate shipping of $4.95 for all other U.S. orders

International shipping costs are calculated at checkout based on the weight of your items and your location.

## Shipping Methods and Carriers

We use reliable shipping carriers to ensure your package arrives safely and on time. Our primary shipping partners are:

- USPS
- FedEx
- UPS

The specific carrier used will depend on your location and the shipping method you choose at checkout.

## Domestic Shipping (United States)

We offer the following shipping options for domestic orders:

1. Standard Shipping (5-7 business days)
2. Expedited Shipping (2-3 business days, additional fees may apply)
3. Overnight Shipping (1 business day, where available, additional fees may apply)

Please note that these estimated delivery times are in addition to our 1-2 week processing time.

## International Shipping

We currently ship to the following countries:

[List countries here]

International shipping times vary depending on the destination and may take 7-21 business days after the processing time. International customers are responsible for any customs fees, import taxes, or duties that may be incurred.

## Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.

## Shipping Delays

While we strive to meet our estimated shipping times, occasionally there may be delays due to unforeseen circumstances such as:

- High volume of orders
- Shipping carrier delays
- Natural disasters or severe weather conditions

We appreciate your patience and understanding in such situations.

## Address Accuracy

Please ensure that you provide an accurate and complete shipping address when placing your order. We are not responsible for packages that are lost or delayed due to incorrect address information.

## Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

1. Please contact us at connect@loverowesquartz.com within 48 hours of the expected delivery date.
2. We will work with the shipping carrier to locate your package or process a claim for damaged items.
3. Depending on the situation, we will either resend your order or issue a refund.

## Questions or Concerns

If you have any questions about our shipping policy or if you need additional information about your order, please don't hesitate to contact us at connect@loverowesquartz.com.

We reserve the right to modify this policy at any time. Any changes to our policy will be posted on this page.

Last updated: September 8, 2024