Refund policy

# Return and Refund Policy

Thank you for shopping at Love Rowe's Quartz. We want to ensure your satisfaction with every purchase. Please read our return and refund policy carefully.

## 30-Day Return Policy

We offer a 30-day return policy on all items purchased from our store. To be eligible for a full refund, you must return the item within 30 days of the original purchase date.

## Conditions for Returns

To be eligible for a return, please make sure the following conditions are met:

1. The item must be unused and in the same condition that you received it.
2. The item must be in its original packaging.
3. You must have the receipt or proof of purchase.

## Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the above conditions. If the item is approved for a refund, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.

## Shipping Costs

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

## Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at connect@loverowesquartz.com. We will work with you to resolve the issue, which may include replacing the item or offering a full refund.

## Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

## How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at connect@loverowesquartz.com with your order number and reason for return.
2. We will provide you with return instructions and a return address.
3. Pack the item securely in its original packaging.
4. Ship the item to the provided address.

## Questions

If you have any questions about our return and refund policy, please contact us at connect@loverowesquartz.com.

We reserve the right to modify this policy at any time. Any changes to our policy will be posted on this page.

Last updated: September 8, 2024